Hrvatski Telekom d.d.

HT Group is the leading telecommunications provider in Croatia providing fixed and mobile telephony, wholesale, internet and data services.

Main activity of Hrvatski Telekom d.d. (Croatian Telecom Inc.) and other subsidiary companies is the provision of telecommunications services, design and construction of communications networks on the Croatian territory. The Group also provides fixed telephone line service (access and traffic through fixed telephone lines and additional fixed network), Internet services including IPTV, data transmission services (lease of lines, Metro-Ethernet, IP / MPLS, ATM) and operates GSM and UMTS mobile telephone networks.

Company Hrvatski Telekom d.d.
Adress Radnička cesta 21
10000 Zagreb
Hrvatska
MB 1414887
OIB 81793146560

Number of customers by type of service


  • 718,000 Fixed network
  • 2,337,000 Mobile network
  • 663,000 Broadband internet
  • 543,000 Television

Organizational Structure

Hrvatski Telekom's organizational structure is designed to make the Company flexible, efficient, and fully dedicated to customers.

The Company is organized into several functional segments managed by members of the Management Board.

The business unit for residential customers includes residential marketing, brand development and management, customer experience, customer value and sales channels management, Iskon operations, sales in stores and other direct and indirect sales channels, digitalization, and agile units for product development and artificial intelligence.

The business unit for business customers and their customer experience includes business marketing, brand development and management, sales channel management for small and medium business customers and corporate customers, ICT business development, business management, and back-office support.

The human resources and customer support business unit includes business partnering, recruitment, employee satisfaction, strategic human resources planning, human resources services, labor legal relations, customer service management, and user technical support.

The support and management functions include tasks shared by the entire Company. The support and management functions ensure the compliance of all the Company's business segments and enable it to operate as a single unit. These functions achieve synergy of different business segments, coordinate activities, provide guidelines, set standards, and ensure their application for the entire Company. The support and management functions may also include business support and operational provision of services within their competence to affiliated companies of the HT Group.

Technical functions include information and communication technology services at the company level, aiming to provide a technical platform for services and create synergy effects at the internal and external levels.

The strategy of HT is based on the quality of services, customer satisfaction, further development of broadband access, and the development of related innovative value-added services.

The low level of indebtedness, the developed technological infrastructure that enables further development of services, and our own human and professional potentials guarantee further growth and increase of HT's potential. Today, HT justifies the epithet of one of the strongest economic entities in the country. As such, it was and remains one of the key drivers of the development of the Croatian economy.

SERVICES

Fixed telephony and Internet

HT Group provides all telecommunication services related to fixed telephony, Internet, IPTV and international communications.

Mobile networks

HT mobile networks cover more than 98% of Croatian territory. Outside of the home network our users are covered by more than 200 GSM operators in our global roaming network.
We are the market leader - covering 43% of all mobile network users on Croatia.

Data transfer

We have offered various Data Transfer services to business users since 1987, from Metro-Ethernet managed network, IP / MPLS, ATM to leased lines without management.

IMPORTANT DATES

  • JANUARY 1999

    Hrvatski Telekom was founded

    Hrvatski Telekom (Croatian Telecom) was founded after a separation of HPT - Hrvatske pošte i telekomunikacija (Croatian Post and Telecommunications) to HP - Hrvatsku poštu d.d. (Croatian Post Inc.) and HT - Hrvatske telekomunikacije d.d. (Croatian Telecommunications)

  • OCTOBER 1999

    Deutsche Telekom AG bought 35% of HT

    In a public tender, Croatian Government accepted the Deutsche Telekom AG offer for 35% of HT shares and paid them 850 million US $. Taking into account the value of the Company according to GDP per capita and the achieved price of shares, this is considered to be one of the most successful privatisations in transition countries. Project was awarded by the renowned magazine "Central European" for the its first phase of HT privatisation.

  • DURING 2000th

    Rebalancing the tariff structures

    Preparing for competition in the open market of fixed telephony services, the company rebalanced tariff structures to ensure a competitive service price at European and global markets,

  • OCTOBER 2001

    Deutsche Telekom AG becomes majority shareholder of HT

    Deutsche Telekom AG becomes the majority owner of HT, with 51% share in the ownership structure, with , Croatian Government holding the remaining part.

  • FEBRUARY 2002

    A new organizational structure

    HT consists of several functional units. Two main functional structures exist within the HT: corporate units, whose primary task is to generate and preserve the value of the company, and the business units that have direct market responsibility and accountability for profit and loss.

  • DURING 2002

    100% digital

    completed the 100% digitalization of the fixed network.

  • January 2003

    Mobile communications unit separated from the company

    HT founded daughter company - HT Mobile Communications Ltd., 100% owned by HT. This company will use all of its resources for further development of mobile communications, to the satisfaction of end users. Separation of mobile communications was done due to requirements of regulators of business transparency for certain HT services.

  • October 1st, 2004

    HT became part of the T family

    HT becomes a part of the global T-brand trademark of Deutsche Telekom, one of the world's leading telecom operators. Branding of the HT was changed, yet it retains a certain national identity. The umbrella brand of the company became T-Hrvatski Telekom, branded as T-Com, company combining fixed network and on-line, and T-Mobile.

  • February 17th, 2005

    Privatization continues

    Croatian Government transferred 7% of HT the Fund for Croatian Homeland War Veterans and their family members in accordance with the Law for Privatization of HT (Narodne Novine No. 65/99 and NN 8/2001).

  • April 1st, 2005

    Second based tariff system

    According to customer requirements and the newly established regulatory environment, T-HT introduces 2 user packages, with a second based billing. Packages were based on the results of user studies and best practices of several international telecommunications companies.

  • August 17th, 2005

    Adopted new organisational structure

    Management of HT adopted a new organizational structure and scope of activities of organizational units of the Company, creating the organizational prerequisites for further development and growth of a user-oriented company in spite of fierce competition in a fully deregulated telecommunications market.

  • May 30th, 2006

    Iskon purchased by HT

    After a transaction worth 13.7 million euros HT become the 100% owner of Iskon Internet Inc. Iskon portal was separated into Adriatic Media doo and was not the subject of the takeover. Successful ISP company with 111 employees and a total revenue of 81 million in 2005.

  • June 1st, 2006.

    T-Mobile reaches 2 million users

    T-Mobile has confirmed its leading position in the market by acquiring over two million customers , Showing consistent growth T-Mobile has moved from 1 million to 1 million users in just four years.

  • September 21st, 2006

    MAXtv service is launched

    T-Com is the first within the DT Group to enable use of MAXtv (IPTV service) to all MAXadsl users. MAXtv viewers can watch more than 50 domestic and foreign TV stations, all national and regional televisions in Croatia.

  • October 26th, 2006

    HT Mobile annexed to HT Mostar

    The Prime Minister of the Federation of Bosnia and Herzegovina dr. Ahmet Hadžipašić and CEO of HT Ivica Mudrinić signed an agreement in Mostar annexing HT Mobile, formerly Eronet to HT Mostar. The agreement aligns the mobile communications segment (HT Mobile).

  • DECEMBER 19th, 2006

    MAXadsl reaches 200,000 users

    Since the introduction of services in April 2004 MAXadsl was rapidly growing, acquiring more than 10,000 users in 6 months. After 2 years it has reached 200,000 users, a 100% increase compared to the last year. Growth was the result of favorable prices, continuous increase of quality, expansion of user terminal equipment and better coverage.

  • 5. October 2007

    HT trading started

    HT share trading started at 10 AM, preceded by the signing of a listing contract. More than 358000 Croatian citizens purchased the shares traded on the Zagreb Stock Exchange under the symbol HT-RA. Trading of T-HT's GDRs (global depositary receipts) on the London Stock Exchange began at the same time.

  • JANUARY 22nd, 2008

    Organizational structure changes

    Changes in the organizational structure of HT were adopted by the management, to ensure organizational prerequisites for further development and growth of the company.

  • November 2009

    MAXtv reaches 200,000 users

    With more than 200,000 users of MAXtv IPTV service HT has become the largest distributor of television content in Croatia in just 3 years, mainly due to refreshing new content, TV programs, films and other user centered options.

  • JANUARY 1st, 2010

    T-Com and HT join operations

    The merger of T-Mobile Croatia and HT, with the prior approval of the Supervisory Board of HT, consolidated the operations of T-Com and T-Mobile into a single user-oriented organizational structure.

  • MARCH 28th, 2010

    Completed the purchase of Combis

    HT has signed a sale and transfer of shares to acquire the entire share capital of Combis, service integration of information technologies, Ltd. (Combis).

  • MAY 21st, 2010

    Name changed to Hrvatski Telekom d.d.

    The company name was officially changed from HT - Hrvatske telekomunikacije d.d. to Hrvatski Telekom d.d. (Croatian Telecom Inc.)

  • January 1, 2014

    Davor Tomašković assumes the position of President of the Management Board of HT

    At the session held on December 9, 2013, The Supervisory Board of Hrvatski Telekom appointed Davor Tomašković the President of the Management Board and Chief Executive Officer of Hrvatski Telekom. He assumed the office on January 1, 2014, for a term of four years.

  • June 18th, 2014

    HT assumes management of Optima Telekom

    Croatian Competition Agency approved the concentration of HT and Optima Telekom for a period of four years, until July 9, 2018.

  • January 1, 2015

    Unique T brand

    From January 1, 2015 Hrvatski Telekom uses one single "T" brand to communicate to customers, employees and shareholders.

  • June, 2015

    Certificate Best in Test for best mobile network

    Certificate Best in Test is an internationally recognized proof of quality of HT's mobile network which excels in data traffic - the speed of download and upload, and top quality voice services, especially in big cities.

  • September 4, 2015

    The Charter on the recognition of competences acquired through volunteering

    By signing the Charter, HT confirmed the recognition of the potential of volunteering in the development of a better society, but also in the direct improvement of its impact in the building of human resources.

  • December 1, 2015

    HT migrates fixed network to all-IP environment

    Hrvatski Telekom successfully completed an extensive process of IP transformation - modernization of its fixed telecommunications network, in which the fixed telephone connections of all users had been migrated to IP (Internet Protocol) technology.

  • December 1, 2015

    Mamforce Company standard

    HT obtained the prestigious certificate for a number of existing positive policies in the domain of responsibility towards family and gender equality.

  • March 29, 2016

    Magenta 1 – best offer on telecom market

    Magenta 1 is a unique concept of premium user experience and benefits; FMC concept that combines fixed and mobile world

  • May 30, 2016

    HT STEM HUB presented

    In Zagreb, at the Faculty of Electrical Engineering and Computing, the HT STEM HUB, a Hrvatski Telekom’s project was presented. Its first partner is FER, and HUB will function as an incubator to encourage the development of skills in science, technology, engineering and mathematics, i.e. STEM.

  • June 6, 2016

    HT Business Showroom opened

    This is the first telecommunications multimedia center in Croatia - a unique sales and exhibition space with unified innovative offer of ICT services of HT and its network of partners.

  • September 9, 2016

    HT Group’s Economic Atlas for 2015 presented

    Hrvatski Telekom is the leading company in Croatia for its positive impact on the wider business and social environment, as shown by the study of socio-economic contribution "Economic Atlas of HT", conducted by the Zagreb Institute of Economics.

  • October 24, 2016

    HT and FER agreed on exchange of STEM knowledge and practices

    Hrvatski Telekom and the Faculty of Electrical Engineering and Computing (FER) signed a five year collaboration agreement, which will provide students and employees with the best exchange of knowledge and practices in the STEM field.

  • January, 2017

    HT bought majority stake in Cronogorski Telekom

    Hrvatski Telekom and Magyar Telekom Nyrt. based in Budapest, signed an Agreement on the purchase of shares with which HT gained 76.53 percent stake in the company Crnogorski Telekom AD with headquarters in Podgorica.

  • March 3, 2017

    HT and MSU presented the first digital museum of works of art from their competition

    Hrvatski Telekom and Museum of Contemporary Art in Zagreb marked the 10 years of cooperation and presented artt.hr – the first digital museum in Croatia, where one can find all previous works from the exhibition "HT prize - MSU Zagreb".

  • May 23, 2017

    Hrvatski Telekom presented the television services of the future

    New generation of MAXtv television services provides the richest content in Europe at a single location, premium picture quality, interactivity, and full integration with mobile devices.

  • June, 12 2018

    Modernization of public pay phones

    Hrvatski Telekom and the Croatian agency for external digital advertising Go2Digital have signed an Agreement based on which they are starting to modernize pay phones.

  • February 28, 2019

    HT purchase Evo TV service

    Hrvatski Telekom finished purchase transaction was for a 100% stake in the HP Produkcija d.o.o., Evo TV service provider.

  • April 1, 2019

    Kostas Nebis - President of the Management Board of Hrvatski Telekom

    The new President has come from OTE Group, from the position of Chief Commercial Officer, Consumer segment.

  • Septemeber 6, 2019

    Digitalan Atlas of HT Group

    Hrvatski Telekom is the largest private investor in digital infrastructure in Croatia and makes a strong contribution to the digital transformation of the country.

  • February, 10 2020

    Optics for 135,000 customers across Croatia

    HT signs a 13 Partnership Agreement with local and regional governments in implementing the project of construction a broadband network.

  • October 29, 2020

    Hrvatski Telekom the first in Croatia to launch commercial 5G network

    5G network is available in cities Zagreb, Rijeka, Split, Osijek, Samobor and Sveta Nedelja.

  • December 16, 2020

    Launched first 5G campus network in Croatia

    Hrvatski Telekom and the Faculty of Electrical Engineering and Computing launch first 5G campus network in Croatia.

  • March 1, 2021

    HT has started testing the 5G network on the 3.5 GHz frequency band

    HT was the first to involve commercial users in testing in the 3.5 GHz frequency band, which will enable two to three times higher 5G speeds, as well as the first 5G roaming.

  • June 8, 2021

    Hrvatski Telekom's the first in Croatia to launch 5G roaming

    HT customers can use 5G internet in Hungary.

  • August 12, 2021

    Hrvatski Telekom has the largest 5G network

    Following the completion of the recent RF spectrum auction, HT with the HRK 130 million investment ensured the highest 5G spectrum share.

  • September 21, 2021

    Rewards for the best mobile network

    HT wins Ookla awards for best mobile network, fastest mobile network and best mobile coverage, as well as umlaut's 'Best in Test' award for best network.

  • October 21, 2021

    Hrvatski Telekom first in Croatia to demonstrate 5G+ speeds of up to 4 Gbit/s

    5G+ network is based on 26 GHz frequencies and will cover areas that require the best network performance.

  • November 8, 2021

    Reward for the best fixed broadband network

    umlaut award for the fixed broadband servicev as a result of 764,172 performance samples.

  • December 22, 2021

    Hrvatski Telekom opens its digital museum

    The interactive digital museum features relevant museum displays, a time machine, and video content.

  • March 16, 2022

    HT - one of the 2022 World's Most Ethical Companies

    First Croatian company ever on the Ethisphere list of the world's most ethical companies.

  • April 20, 2022

    5G Atlas' of Hrvatski Telekom

    The study shows that 5G network will accelerate market development, competitiveness, employment.

  • May 11, 2022

    Hrvatski Telekom organized the first metaverse event in Croatia

    Metaverse event took place entirely in a virtual space where the infrastructure of the future was presented.

  • May 24, 2022

    Financial Times lists HT among European climate leaders

    The analysis of 4,000 companies identified HT for its proactive engagement in climate issues.

  • June 30, 2022

    HT confirms the status of the best and fastest mobile and fixed broadband network

    Hrvatski Telekom won both umlaut “Best in test” awards for the mobile and fixed network.

  • October 13, 2022

    Hrvatski Telekom's 5G mobile network is the fastest in Croatia

    HT wins the Ookla® Speedtest Award™ for the fourth year in a row.

  • October 28, 2022

    HT concludes the Term Sheet for the first corporate vPPA

    Croatian Telecom and Liburana d.o.o. - first ever corporate (vPPA) in Croatia.

  • January 12, 2023

    Hrvatski Telekom again wins the Speedtest Award™ in Croatia

    HT for the fourth year in a row won multiple Speedtest Awards™ for the fastest mobile network and the best mobile coverage.

  • March 8, 2023

    Hrvatski Telekom again wins largest RF share

    Croatian Telecom wins the largest RF share and invests EUR 135.3 m in further mobile network development.

  • 1,35 billion Core capital in euro
  • 78 million of shares issued

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