Hrvatski Telekom d.d.



Guiding Principles

  • Delight our customers
  • Get things done
  • Act with respect & integrity
  • Team together team apart
  • I am T — count on me
  • Stay curios & Grow

The system of values that we want to promote in HT is defined by the Guiding Principles of the Company. The Principles provide guidelines that we need to follow in our daily work, that promote ethical behavior, mutual respect, team work, accomplishment of the best results possible in a more simple manner, open expression of opinions, assumption of responsibility and creation of an environment that encourages, recognizes and appreciates exceptional results.

By promoting the common standards of behavior equally towards our customers and our coworkers, we create a working atmosphere that is a pleasure to work in and contribute to the overall business success of the Company. We are all responsible for the promotion of the values and the values are alive to the extent we, Company employees, are living them. We accept the Principles, not as a set of rules that we must obey, but as values that motivate, inspire and fill us with a positive energy. They drive us to achieve the top results, each person in his/her work, in our teams and all together – as a company.

Code of Conduct

HT Code of Conduct sets clear standards of its business conduct based on high ethical principles. Image of the company and the value of its brands are not only dependent on the quality of its products and services, but on the behavior of all of the employees as well.

The HT Code of Conduct was adopted on 9th of May, 2006. It applies to all members of the Deutsche Telekom Group, and

The Code contains long-term formulations and serves as a "living document" that combines values and policies of the Group with maximum transparency.

Due to changes in the business environment of Croatian Telecom Inc. and all other companies within Deutsche Telekom Group, a need for revision of the Code of Conduct (November 2018) has emerged. Code of Conduct offers employees a framework within which to conduct themselves in a legally acceptable manner with a high level of integrity in their day-to-day work.

The need to revise Code of Conduct resulted from legal changes, necessary rephrasing and the revision of outdated references. In the course of the revision, the content was simplified and shortened, and duplicate information and repetitions eliminated.

Code of Conduct is aimed at ensuring simple and transparent framework for professional
behaviour and clear guidelines for conduct in all possible business-life situations, for all workers, managing persons and related parties.

Inform us about the irregularities

Each employee, business partner, shareholder or beneficiary, may report a violation of the Code of Conduct and other business irregularities, such as fraud or irregularities in business. HT guarantees full confidentiality of the proceedings.

If you have information about illegal or unethical conduct of a HT employee or a partner, file a complaint through our channel. Alerts are strictly confidential.

Mail Hrvatski Telekom
Etička linija
Radnička cesta 21
10000 Zagreb
Phone 0800 9823 (work day from 9 to 15 h)
Fax +385 7 5802 472

To report irregularities based on Law on the Protection of Whistleblowers, please contact the email address:
Trustworthy person: Darko Šutić, +385 99 3366 013

Download Code of Conduct

SAD! — Anonymous alert system

You can use SAD! to report report any kind of irregularities and violations of the legislation. The system protects your anonymity and functions as a virtual mailbox, allowing anonymous dialogue between you and the people who handle the report (employees of the Croatian Telecom). more

BKMS — Business Keeper Monitoring System

Business Keeper Monitoring System is almost identical to the SAD! system, with a difference that submitted notifications are handled by Deutsche Telekom Group employees in Bonn. more

Compliance for HT Group partners/suppliers
HT Group, as a part of DT Group, values Compliance as being very important, i.e. to the evaluation and behavior of everyone in their daily work in accordance with laws and internal regulations. Lawful and ethical conduct is the essential basis for the confidence of our customers and business partners. In order to make sure that all HT Group suppliers in global supply chains respect human rights, take care of employee working conditions, health, safety, and environmental issues, HT Group expects its suppliers to accept HT Group Supplier Code of Conduct, the provisions of which can be found below. Through being aware of the risks, you can avoid personal liability risks for us, as well as for yourself. Therefore, we invite you to take a moment and complete our eLearning education because this is an opportunity to learn more about compliance and anti-corruption and how to apply it in your daily work.

HT Group Supplier Code od Conduct

Digital ethics
As one of the leading European companies in the field of information and communication technology, the HT Group has decided to respect digital ethics while developing artificial intelligence (AI). This means we abide by a number of rules about how we interact with digital technologies. HT Group believes in the huge potential of AI and we are convinced that this potential can be achieved only if AI is developed and implemented in accordance with laws, values and ethical guidelines. We invite you to take a moment and complete our eLearning education about digital ethics because this is an opportunity to learn more about digital ethics and get acquainted with our digital ethics guidelines on AI as well as the way in which the HT Group wants to contribute to digital responsibility and participate in the further development of AI.

Introducing new risk in compliance risk assessment... more
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