Combis has developed a cloud contact center for Croatia osiguranje, the largest insurance company in Croatia, through the system integration of two complex systems
The IT company Combis has implemented a new technology solution for telephone communication with clients from the Cloud, i.e., a new contact center for Croatia osiguranje insurance company.
The project is based on the high-quality integration of two IT systems - the contact center infrastructure and the specially developed Combis app with integration components.
"Our new contact center comprises a range of functionalities for higher productivity of our agents and for increasing the satisfaction of our users. We are motivated and work on this continuously for which we are known on the market. We aim to build a modern, adaptable, productive, and highly stable application that enables agents to interact with clients through various communication channels. Such high service standards are expected from the market and digital leader Croatia osiguranje is today. Commitment to innovation is the direction from which we do not deviate to provide our clients with high availability, a first step solution, and ultimately the best digital experience when informing, contracting, and using quality insurance," said Marijo Pecevski, contact center development project manager at Croatia osiguranje.
Combis has developed a unique, so-called turnkey cloud solution, where the most challenging part is developing the connector that connects the contact center and the customer relationship development system - CRM. In the future, the contact center agents will perform all tasks within one system and with additional options compared to the previous work.
"Creating and connecting IT solutions according to the needs of companies at a given moment is what we like to do and what we are best at. Technologies change, as do the wishes and needs of business, which is why our teams specialize in a certain area. Then, we do a flexible integration of different business systems that creates more successful company operations," said Jasmin Baborac, head of the Business Solutions for Unified Communications Department at Combis.
The project is divided into two phases - the first is the development of the Laqo contact center, which has been completed, while the second, current phase includes developing the contact center for Croatia osiguranje, migrating additional functionalities to the new system, and integrating with the application for sales channel employees.