The development and use of the advanced technologies and customer services brings numerous benefits, but at the same time the risk of abuse is increasing and the service users are facing potentially dangerous electronic content. Various Internet fraud attempts are happening on a daily basis, and therefore care needs to be taken to protect personal data from ending up in “wrong hands” and causing damage to users.
One of the most frequent forms of fraud is “phishing”. Most often, it is the act of sending e-mails from a false e-mail address in an attempt to manipulate the user and scam the user into submitting private information such as user names, passwords, PINs, credit card details and other personal and confidential information. By acquisition of such personal information, phishers create the opportunity to achieve material gain, which could cause many problems to users whose data have been compromised.
Besides e-mails, other communications channels can also be the target of phishing attacks, e.g. instant messages (ICQ, Skype), social networks etc.
Hrvatski Telekom pays special attention to the safety of its customers, offering various forms of Internet protection, like firewalls, anti-virus and anti-spam protection. However, regardless of the implemented protection technology, the use of Internet services requires additional caution and attention of users. Therefore, the priority is to accomplish security in the use of Internet services in accordance with their development trends, by means of education and raising the public awareness.
If they receive suspicious e-mails, we recommend our customers under no circumstances to provide their personal information, not to follow the links or open the attachments contained in such e-mail, unless they are absolutely sure who sent them.
In the case of receipt of suspicious e-mail, our customers can report such mail to: firstname.lastname@example.org